REFUND & RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied with your order, please review the following return, exchange, and refund terms.

Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

• Unused and unworn

• In the same condition in which you received it

• With all original tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at info@nounstores.com and provide your order number and the reason for the return.

Please do not send any items back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Store Address:
Shuwaikh Industrial Area 1
Marsana Complex, Floor M
Kuwait

If your return is approved, we will provide you with the necessary return instructions and, where applicable, a return shipping label.

Return Shipping Costs

For standard returns, the customer is responsible for the applicable return shipping costs.

For defective, damaged, or incorrect items, please contact us immediately so we can review the issue and advise you accordingly.

International Returns & Exchanges

For all international orders, if a customer requests a return or exchange, the customer is responsible for all applicable charges related to the return or exchange.

This includes, but is not limited to:

• Return shipping charges

• Delivery charges

• Customs duties and fees

• Import or export charges

• Any other charges imposed by the shipping company, customs authorities, or relevant authorities

These charges may be deducted from the refund amount where applicable.

NOUN will not be responsible for customs, shipping, or other charges incurred as a result of an international return or exchange.

Damaged or Incorrect Items

Please inspect your order when you receive it. If the item is defective, damaged, or you have received the wrong item, contact us as soon as possible with photos of the issue and your order number.

We will review the case and, if the issue is confirmed, arrange the appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Sale or clearance items

• Gift cards

• Custom-made, personalized, or special-order items

• Items that have been used, worn, washed, altered, or damaged after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us first and provide your order number and the item you would like to exchange.

Exchange eligibility is subject to the item's condition and availability.

For international exchanges, the customer is responsible for all applicable shipping, customs, delivery, and other related charges.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to complete and reflect the refund in your account.

Any applicable delivery, return shipping, customs, or other non-refundable charges may be deducted from the refund amount, where applicable.

For international returns, all applicable shipping, customs, duties, and related charges are the customer's responsibility and may be deducted from the refund amount.

If you have not received your refund after the stated processing period, please contact us at info@nounstores.com.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Email: info@nounstores.com